Frequently Asked Questions

What makes Heart of Italia unique compared to a traditional travel agency?

Heart of Italia offers authentic Italian vacation experiences centered on relaxation, connection, and cultural immersion. Guests stay in a charming villa in the Umbria and Tuscany regions, enjoying curated activities led by local experts. Unlike traditional travel agencies, we focus on personalized journeys with an emphasis on quality over quantity. Guests form their own groups, ensuring every experience feels exclusive and tailored to their needs, empowering them to fully embrace the essence of Italian culture.

How does Heart of Italia combine the freedom of independent travel with the ease of group travel?

Heart of Italia provides the personalization of independent travel without the stress of planning or booking. We curate thoughtfully paced, high-quality journeys that eliminate the guesswork of untested experiences. Travelers enjoy flexibility and freedom within a structured framework of carefully designed activities, blending the best of independent and group travel.

What are the differentiators of Heart of Italia?

Exclusivity: Small groups (10-20 people) ensure intimate and personalized experiences.
Authenticity: Every journey is crafted through a trusted network of local partners.
Attention to Detail: From planning to execution, every aspect is meticulously overseen to deliver top-tier service.
Specialized Focus: We specialize in the Umbria and Tuscany regions, offering in-depth local experiences.

How are Heart of Italia’s journeys different from typical tourist trips?

Heart of Italia immerses you in Italian culture while ensuring a relaxed, stress-free experience. Guests stay at a beautiful villa as a home base, avoiding the hassle of constant travel. Our journeys prioritize meaningful daily adventures, short transport times, and time to savor Italy’s culture, food, and connections.

How are Heart of Italia’s journeys different from typical tourist trips?

Where do your journeys take place?

Heart of Italia specializes in the scenic regions of Umbria and Tuscany, offering visits to charming hilltop towns, vineyards, and historic villages. Journeys also include highlights like Rome, Florence, and small hidden gems.

What does a typical day on the journey look like?

Each day starts at the villa, blending relaxation, family or friend time, and local cultural immersion. Activities may include guided town visits, wine tours, or villa-based experiences like cooking classes with a personal chef. Flexible transportation options let you self-drive or hire a chauffeur.

Can you customize the journey for my group?

Absolutely! Heart of Italia tailors every journey to your group’s preferences, blending relaxation with authentic experiences. As native Italians, we use our expertise to guide you toward the perfect balance of activities, hidden gems, and unforgettable moments.

How much free time will we have during the journey?

Do we stay in one location, or do we move around?

Who are Heart of Italia’s typical guests?

Our journeys are ideal for adults, families, and friends seeking an authentic Italian adventure. Groups typically include up to 10 people but can be tailored for smaller or larger parties.

Can I plan a journey for a special occasion?

Yes! Many groups celebrate milestones like birthdays, anniversaries, or reunions with Heart of Italia. Whether it’s a multi-generational trip, a friends’ getaway, or a bonding retreat, we create the perfect setting for meaningful memories.

Is there a minimum or maximum group size?

There’s no minimum group size, and we specialize in small groups of up to 10 people. Larger groups can also be accommodated with the same personalized attention.

How long is a typical journey?

Journeys range from one to four weeks, with 10-14 days being ideal. A longer stay allows for a deeper immersion in Italy’s culture and a more fulfilling experience.

Do we have a point of contact during the journey?

Yes, a dedicated concierge will assist you throughout your stay, ensuring a seamless and enjoyable experience.

Are meals included?

Meals can be tailored to your preferences. We recommend dining experiences with a personal chef and visits to authentic local trattorias. Most journeys include at least three chef-prepared dinners.

Are children welcome?

Absolutely! Children are welcome and can participate in most activities, offering them a chance to explore Italian history, art, and culture. Villas also feature pools, perfect for kids to enjoy.

Are activities mandatory, or can we opt out?

Nothing is mandatory. Your journey is personalized, and you’re free to skip any activity. However, refunds are generally unavailable for missed experiences.

Can we explore on our own during the trip?

Absolutely! Free time is yours to enjoy, whether relaxing by the pool, strolling the villa grounds, or exploring independently. We’re always available to help with personalized plans.

Are there options for kids or teens?

Yes! Kids can join nearly all activities and enjoy villa amenities like pools, providing both fun and cultural enrichment.

Are there opportunities to meet locals?

Yes! From your local guide and personal chef to interactions at trattorias and wineries, you’ll connect with locals throughout your journey.

Will language be a barrier?

Not at all. Many locals speak English, especially in restaurants, tours, and at the villa. Any language differences add to the charm of your cultural experience.

What is the villa like?

Are there Wi-Fi and air conditioning at the villa?

Yes, all villas include Wi-Fi and air conditioning for your comfort.

Is the villa private or shared with other guests?

The villa is entirely private and reserved exclusively for your group during your stay, ensuring a relaxed and intimate experience.

What amenities are available at the villa?

Each villa is equipped with essential amenities like fully furnished kitchens, comfortable bedrooms, modern bathrooms, laundry facilities, and outdoor spaces such as gardens, terraces, and pools. Specific amenities may vary by villa but will always provide for a comfortable stay.

Is there a pool at the villa?

Yes, most villas include a private pool. If this is important for your group, we will ensure your selected villa includes one.

Are cleaning services included?

Yes, cleaning services are included twice a week, with fresh linens and towels provided once a week. Additional cleaning services can be arranged upon request.

Can we cook at the villa?

Absolutely! Villas include fully equipped kitchens if you’d like to prepare meals. However, Heart of Italia recommends including a cooking class in your journey plan—it’s vacation time, so why spend it cooking? Let us turn it into a fun and memorable culinary experience instead!

Is parking available at the villa?

Yes, all villas include on-site parking for your convenience.

What is the surrounding area like?

Villas are typically set in tranquil, scenic locations surrounded by nature, vineyards, or charming towns. They offer both privacy and easy access to nearby attractions.

What is the transportation approach during the journey?

You can self-drive, hire a full-time driver, or arrange transportation for specific days. We assist with local rentals and can arrange for vehicles to be delivered to your villa.

How do I get to the villa?

Groups can reach the villa either by arranging an airport transfer with Heart of Italia or by renting a car directly at the airport rental location

Is transportation to and from the airport included?

Yes, airport transfers can be included in your journey’s plan for a smooth arrival and departure.

Will we need to rent a car?

If groups choose to self-drive, we can arrange rentals locally and have vehicles delivered to your villa for added convenience. For those driving from the airport to the villa, vehicles must be booked directly at the arrival airport.

How far in advance should we book?

While you can book anytime, we recommend planning at least six months in advance to secure your preferred travel dates. For the best experience, booking a year ahead is ideal.

How do I book a journey?

The process starts with a short inquiry form. Based on your input, Heart of Italia creates an initial journey schedule tailored to your group’s interests. This schedule is then refined with your feedback to ensure every detail aligns with your preferences.

What is included in the price?

Accommodation: A fully restored villa tailored to your group, with cleaning services twice a week and fresh linens provided weekly.
Daily Experiences: Guided tours, wine tastings, cooking classes, and more.
Meals: In-villa dining with a personal chef and arrangements for meals at local trattorias.
Transportation: Options include personal drivers, rental cars delivered to your villa, or full-time chauffeur services.
Local Guides: Expert guides to enrich your cultural experience.
Concierge Service: A dedicated point of contact to ensure everything runs smoothly.

What’s Not Included:

Flights to and from Italy.
Alcohol (unless specified in an experience).
Personal expenses (e.g., shopping or extra activities outside the planned journey).

Are there any hidden costs?

No, all costs are transparently shared and agreed upon at booking, ensuring no surprises.

Is tipping expected, and how much should I tip?

Tipping is appreciated, and guidance will be provided during planning. Typical recipients include villa staff, cleaning personnel, the villa manager, your point of contact, and drivers.

Do you offer payment plans or deposits?

Yes, Heart of Italia offers flexible payment options:

Deposit: 20% of the total price is required at booking to secure your dates.
Full Payment: The remaining balance is due 60 days before arrival.
Incidentals: A refundable deposit for incidental villa expenses is required at booking and refunded at the journey’s end, provided there are no extra charges.
Payment Methods: Payments can be made via wire transfer or check for your convenience.

What should we pack for the trip?

We recommend packing light to make transportation from the airport to the villa as smooth as possible. Overpacking may require additional vehicles or larger transport arrangements. Villas are fully equipped as living homes, so you won’t need to bring items like hair dryers, towels, or other essentials. Just pack what makes you comfortable, and enjoy a relaxed, worry-free journey.

Do I need travel insurance?

While travel insurance is not required, we highly recommend it for peace of mind. It can help cover unforeseen circumstances and ensure you’re protected throughout your journey.

What travel documents do I need?

Don’t forget your passport! It’s essential for international travel to Italy. Make sure it’s valid for at least six months beyond your planned departure date. If applicable, bring any necessary visas or additional identification.

Do I need an international driving license to drive in Italy?

Yes, an international driving license (or International Driving Permit, IDP) is required to drive in Italy for non-EU residents. It serves as a translation of your driver’s license and must be carried along with your original license. Heart of Italia recommends obtaining an IDP before your trip if you plan to drive.